I bought your plugins on Plugin Boutique, can I move them to my account on aberrantdsp.com (or vice versa)
Unfortunately this isn’t possible currently, rest assured you will receive the same support and future updates no matter where you’ve purchased! It sometimes may take an extra day or two for updates to be posted on Plugin Boutique.
I’m not seeing my purchases available for download in My Account on your site, what gives?
First, we ask that you double check that you didn’t purchase through Plugin Boutique in which case your downloads would be available in your account there.
Otherwise shoot us an email through our contact form and we’ll investigate. You’ve probably just run out of downloads which is no problem and we’ll refill them for you! If there’s a different issue with your order we’ll be glad to resolve that too.
My order failed but the money has been deducted from my bank / credit card, how dare you?
Worry not! Occasionally failed orders will still withdraw money temporarily when they fail on the payment processor’s end (Stripe or PayPal in our case). Unfortunately there’s usually no record of these failed purchases on our end so we can’t speed up the process, but rest assured that the money is almost always automatically returned within a few days and you should be safe to attempt the order again. If the money isn’t back in your account within a week or so, shoot us an email through our contact form and we will assist!
The plugin isn’t showing up in my DAW, what should I do?
First thing to try is ensuring that the relevant plugin format (VST3, AU) is enabled in your DAW. Then, try rebooting your computer and then re-scanning your plugins. If you’ve done this and you’re pretty sure you installed the plugin correctly, send a screenshot to support@aberrantdsp.com of where you have the plugin installed, as well as some info about what DAW and OS you’re using and their versions. We’ll get back to you soon to assist!
Where do your VST3 plugins install on Windows? And why can’t I set my own folder?
All of our VST3 plugins install to the default VST3 folder C:/Program Files/Common Files/VST3. You are safe to move them from there to any custom folder you have set up! Many DAWs don’t allow for custom VST3 folders and we have run into issues in the past with customers mistakenly installing our VST3s into their VST2 folders, resulting in them not loading properly. We removed custom install paths for the time being to avoid this confusion, though we understand the inconvenience it may cause for those with custom folders.
What DAWs can I use your plugins with?
Our plugins are compatible with VST3 and AU hosts, as well as with Pro Tools as an AAX plugin. Please note that VST3 is not the same format as VST/VST2 and that your DAW must support VST3 or AU for our plugins to work. Most hosts that support VST plugins also support VST3, but some do not. Currently, this includes Propellerhead’s Reason, as well as Ableton Live below version 10.1. Hopefully, these hosts will add VST3 support soon!
Someone is reselling one of your plugins on KVR / another site, is this legit?
No! License transfers are not supported at the moment, and only purchases through our site or through Plugin Boutique are authorized. Secondhand sales are against our EULA and purchases of such will not receive support or product updates.
I need SketchCassette v1 for an old project!
SketchCassette v1.1 is included as an option in the current installer, just make sure that box is checked upon installation and you should be good!
Why don’t you offer VST2 versions of your plugins?
In October of 2018, Steinberg, the creators of the VST2 and VST3 formats, stopped granting licenses to new developers for the distribution of VST2 plugins. This means that in order to distribute VST2 plugins, developers need to have signed a VST2 license agreement with Steinberg prior to October of 2018. Since we started developing plugins in early 2019, we unfortunately missed this deadline and are not able to distribute our plugins in the VST2 format. Fortunately, this decision by Steinberg has started to force DAW developers to include VST3 support if they haven’t already, so provided you use a current DAW, this limitation shouldn’t be an issue for long!
Why don’t you offer 32-bit versions of your plugins?
The more versions of our plugins we have to maintain and offer support for, the less time we can spend on developing updates and new plugins. Since 32-bit plugins are in pretty low demand these days, we decided to skip them for the time being. If you really would like to see 32-bit versions however, please shoot us a message through our contact form and let us know! If we get a lot of demand for 32-bit, we’d be happy to develop these versions.
I’m having problems checking out via PayPal (e.g. invalid zipcode), what should I do?
PayPal is really picky about billing address details. ZIP codes in particular can cause problems when they contain lowercase letters, so try capitalizing them if you have problems.
Another thing you can do is try using direct Credit Card payment via Stripe. This option is available directly above the PayPal buttons on the checkout page. Other than that, PayPal issues tend to resolve themselves, but if issues persist or Stripe checkout is giving you problems as well, please shoot us a message through our contact form.
Do you offer demos for your plugins?
We do! They can be found on each product’s webpage. Our demos are fully featured, but have a brief (< 1 sec) sound drop-out every 45 seconds and cannot save custom user presets. Settings are retained however, so if you decide to buy you can pick up right from where you left off!