The plugin isn’t showing up in my DAW, what should I do?
First of all, please make sure you installed the plugin as per the installation instructions on its webpage/in its user manual. Simply having the zip file you got from us in your Downloads folder or unzipping it there will not work. It’s a simple process! Just use the installers as specified in the instructions. If you’re pretty sure you installed the plugin correctly, send us a screenshot of where you have the plugin installed, as well as some info about what DAW and OS you’re using and their versions. We’ll get back to you soon to assist!
What DAWs can I use your plugins with?
Our plugins are compatible with VST3 and AU hosts, as well as with Pro Tools as an AAX plugin. Please note that VST3 is not the same format as VST/VST2 and that your DAW must support VST3 or AU for our plugins to work. Most hosts that support VST plugins also support VST3, but some do not. Currently, this includes Propellerhead’s Reason, as well as Ableton Live below version 10.1 and NI Maschine on Windows. You can, however, use our plugins in Maschine or Ableton Live on macOS by enabling AU support and installing the AU versions of our plugins. Hopefully, these hosts will add VST3 support soon!
Why don’t you offer VST2 versions of your plugins?
In October of 2018, Steinberg, the creators of the VST2 and VST3 formats, stopped granting licenses to new developers for the distribution of VST2 plugins. This means that in order to distribute VST2 plugins, developers need to have signed a VST2 license agreement with Steinberg prior to October of 2018. Since we started developing plugins in early 2019, we unfortunately missed this deadline and are not able to distribute our plugins in the VST2 format. Fortunately, this decision by Steinberg has started to force DAW developers to include VST3 support if they haven’t already, so provided you use a current DAW, this limitation shouldn’t be an issue for long!
Why don’t you offer 32-bit versions of your plugins?
The more versions of our plugins we have to maintain and offer support for, the less time we can spend on developing updates and new plugins. Since 32-bit plugins are in pretty low demand these days, we decided to skip them for the time being. If you really would like to see 32-bit versions however, please shoot us a message through our contact form and let us know! If we get a lot of demand for 32-bit, we’d be happy to develop these versions.
I’m having problems checking out via PayPal (e.g. invalid zipcode), what should I do?
PayPal is really picky about billing address details. ZIP codes in particular can cause problems when they contain lowercase letters, so try capitalizing them if you have problems.
Another thing you can do is try using direct Credit Card payment via Stripe. This option is available directly above the PayPal buttons on the checkout page. Other than that, PayPal issues tend to resolve themselves, but if issues persist or Stripe checkout is giving you problems as well, please shoot us a message through our contact form.
Do you offer demos for your plugins?
We do! They can be found on each product’s webpage. Our demos are fully featured, but have a brief (< 1 sec) sound drop-out every 45 seconds and cannot save custom user presets. Settings are retained however, so if you decide to buy you can pick up right from where you left off!